Privacy Policy
Last updated: January 2025
Our Commitment to Your Privacy
At Letters by Heart, we take your privacy seriously. We are committed to protecting your personal information and being transparent about how we handle your data.
We Do Not Sell Your Data
We will never sell, rent, or trade your personal information to third parties. Your data is yours, and we respect that. We do not engage in any form of data monetization or sharing with advertisers or data brokers.
What Information We Collect
When you use Letters by Heart, we may collect the following information:
- Content you create: The love letters and puzzles you create, including messages, names, and images you upload
- Usage data: Basic analytics to help us improve our service (such as page views and feature usage)
- Technical information: Browser type, device information, and IP address (for security and functionality purposes)
How We Use Your Information
We use your information solely to:
- Provide and improve our service
- Store your love letters and puzzles so you can access and share them
- Ensure the security and functionality of our platform
- Respond to your inquiries and provide customer support
We do not use your information for advertising, marketing to you, or any other commercial purposes beyond providing our service.
Data Storage and Security
Your data is stored securely using industry-standard security measures. We use Firebase (Google Cloud Platform) for data storage, which provides robust security and encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Services
We use the following third-party services to operate our platform:
- Firebase (Google): For data storage and hosting
- Stripe: For processing payments (if you purchase physical puzzles) - they handle payment information according to their privacy policy
These services are necessary for our platform to function, but we do not share your personal information with them beyond what is required for their services.
Your Rights
You have the right to:
- Access the data we have about you
- Request deletion of your data
- Opt out of any data collection (though this may limit functionality)
To exercise these rights, please contact us at lettersbyheartofficial@gmail.com.
Cookies and Tracking
We use minimal cookies and tracking technologies only for essential functionality (such as remembering your preferences) and basic analytics to improve our service. We do not use cookies for advertising or third-party tracking.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at: